This policy explains what personal information Cobra Tech collects through cobra-tech.com.au, how we use it and the choices you have. We handle personal information in line with the Australian Privacy Principles. Last updated: 15 October 2026.
Who we are
Cobra Tech is an online store based in Croydon, Victoria. ABN [ABN]. You can contact us about privacy at sale@cobra-tech.com.au.
What we collect
- Orders and accounts: your name, email address, phone number, billing and delivery addresses, the items you order and your order history. If you create an account, your login details.
- Payments: payments are handled by [payment provider(s)]. We do not see or store your full card details.
- Email list: if you join our email list, through the site footer or the first-order offer, your email address and the date you joined.
- Messages: anything you send us by email, including photos for a warranty or return.
- Technical information: your IP address and browser details, which our website and security tools use to run the site and block spam and attacks.
How we use it
- To process, ship and support your orders, including warranty pickups and returns.
- To check whether a first-order discount code applies to your order.
- To send you emails about new builds, price drops and offers, if you joined the list. Every email has a way to unsubscribe.
- To keep the website secure and working.
- To meet our legal obligations, such as tax records.
Who we share it with
We share only what is needed with the services that help us run the store:
- Australia Post, to deliver your order.
- [Payment provider(s)], to take payment.
- Our website host, [hosting provider], which stores the site and its data.
- [Email marketing service, if used.]
We do not sell your personal information. [Whether any of these providers store data outside Australia, and where.]
Cookies
The site uses cookies to keep your cart and login working and to remember choices such as closing the first-order offer. [Analytics or advertising tools used on the site, if any, and how to opt out.]
How long we keep it
We keep order records for as long as the law requires for tax and consumer purposes. Email list details are kept until you unsubscribe or ask us to remove them.
Access, correction and complaints
You can ask to see or correct the personal information we hold about you, or ask us to delete it where we are not required to keep it, by emailing sale@cobra-tech.com.au. You can update your account details yourself under My account.
If you are unhappy with how we have handled your information, contact us first so we can try to fix it. If you are still not satisfied, you can contact the Office of the Australian Information Commissioner.
Changes
We may update this policy. The date at the top shows when it last changed.