Cobra Tech is an online store in Croydon, Victoria. Every order is sent from Croydon with Australia Post Parcel Post, to anywhere in Australia that Australia Post delivers. There is no pickup.
How shipping is charged
Shipping is calculated in the cart and at checkout from your postcode and the weight of your order, using Australia Post’s published Parcel Post prices. You see the cost before you pay.
- Parcels up to 5kg cost the same anywhere in Australia.
- Parcels over 5kg are charged by weight and by the Australia Post zone you are in.
- Australia Post takes parcels up to 22kg. Larger orders are split into more than one parcel and each parcel is charged.
- A boxed PC is charged as a 22kg parcel because of the size of the box.
Australia Post explains its zones and prices on its rates page.
When your order is sent
- Parts, monitors and gear: [dispatch time for in-stock items].
- Prebuilt PCs: [dispatch time for prebuilt PCs].
- Custom builds: once the build service you chose is finished. That is up to 20 business days for the standard service, 12 for express category 1 and 6 for express category 2.
Delivery time is on top of the dispatch time. The Australia Post rates page linked above also gives a Parcel Post delivery estimate from Croydon (3136) to your postcode.
If you order a PC with parts or accessories, the items may arrive in separate parcels. In some cases the graphics card for a PC is sent separately so it travels safely; the product page says when this applies.
Tracking
[How tracking details are sent, for example: a tracking number is emailed when the order is dispatched.] You can also see your orders under My account.
Address and delivery
Check the delivery address at checkout. If something is wrong, email sale@cobra-tech.com.au straight away with your order number. Once a parcel is with Australia Post we may not be able to change the address.
[Whether PO boxes and Parcel Lockers can be used, and whether a signature is required for PCs.]
Damaged or missing parcels
If a parcel arrives damaged, take photos of the box and the item before you unpack further, and email us within [number] days of delivery with your order number. If a parcel shows as delivered but you do not have it, contact us and we will raise it with Australia Post.
Questions
Email sale@cobra-tech.com.au, 8am to 8pm. See also returns and refunds and warranty.